At Bangkok Air Ambulance, your privacy is our priority. We are committed to safeguarding the personal information you share with us. This Privacy Policy outlines how we collect, use, protect, and disclose your information while providing the highest level of air ambulance services and ensuring compliance with data protection regulations.
By engaging with us, whether via our website, over the phone, or through other communication channels, you agree to the collection and use of your data as described in this policy. If you do not agree with the terms, please discontinue your use of our services.
We prioritize confidentiality and ensure that your data is handled securely and responsibly. Please read this policy carefully to understand how we manage your information.
1. Information We Collect
We collect personal data in order to provide you with seamless medical evacuation and air ambulance services. This includes:
- Personal Identification Information: Name, age, gender, address, phone number, and email.
- Health and Medical Information: Patient’s medical history, diagnosis, treatment information, and emergency medical details.
- Payment Information: Billing details, payment methods, and related financial information.
- Communication Information: Any information provided during communications with our team, including inquiries, service requests, and feedback.
2. How We Use Your Information
Your information is used to deliver the following services:
- Emergency Assistance: To assess, respond to, and process your air ambulance requests.
- Medical Support: To coordinate with healthcare professionals and ensure appropriate care during transport.
- Service Communication: To update you on service status, flight schedules, medical protocols, or other relevant information.
- Billing and Payments: To process payments and manage financial transactions related to our services.
- Customer Support: To provide assistance, address any issues, and improve the quality of our services.
- Marketing and Updates: With your consent, we may send you news, promotions, and updates on our services.
3. Sharing Your Information
We respect your privacy and will not share your personal or medical data without your consent, except in the following circumstances:
- Healthcare Providers: To facilitate medical care during transport, we may need to share information with doctors, hospitals, or emergency medical staff.
- Legal Compliance: We may disclose your information when required by law or in response to legal processes.
- Service Providers: We may share information with trusted third-party service providers to facilitate operations such as payment processing, customer support, and administrative functions.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
4. Data Security
We take the protection of your data seriously. We use industry-standard security measures, including encryption, access controls, and secure servers, to protect your personal and medical information from unauthorized access, loss, or alteration.
While we strive to protect your data, no method of electronic transmission or storage is 100% secure. By using our services, you acknowledge the inherent risks involved.
5. Your Rights and Choices
You have certain rights regarding your personal data, including:
- Access: You can request access to the personal information we hold about you.
- Correction: If any information is inaccurate or incomplete, you can request corrections.
- Deletion: You may request the deletion of your data, subject to any legal or contractual obligations.
- Opt-Out: If you no longer wish to receive marketing communications, you can opt-out by following the unsubscribe instructions or contacting us directly.
- Data Portability: You can request a copy of your data in a structured, commonly used, and machine-readable format.
6. Cookies and Tracking Technologies
We may use cookies and other tracking technologies to enhance your experience on our website. These technologies help us personalize content, analyze website traffic, and improve our services. You can control cookies through your browser settings, though disabling them may affect your user experience.
7. Children’s Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect or solicit personal information from children under 18. If we learn that we have collected personal information from a child under 18 without verification of parental consent, we will take steps to delete that information.
8. Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make updates, we will post the revised policy on our website with a new effective date. We encourage you to review this policy periodically to stay informed about how we are protecting your information.
9. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your information, please contact us:
Bangkok Air Ambulance
Email: bangkokairambulance@gmail.com
Phone: 01897973888, 01897973897
Website: bangkokairambulance.com
Location: Ambassador Hotel, 171 Soi Sukhumvit 11, Khwaeng Khlong Toei Nuea, Watthana, Bangkok 10110, Thailand
By using our services, you acknowledge that you have read, understood, and agreed to the terms of this Privacy Policy. Thank you for trusting Bangkok Air Ambulance with your healthcare transportation needs.