Welcome to Bangkok Air Ambulance! These Terms and Conditions govern your access to and use of our air ambulance services, website, and related offerings. By engaging with us, whether through our website, via phone, or through any other communication, you agree to abide by these Terms. If you do not agree to these Terms, please do not use our Services.
1. Acceptance of Terms
By using our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms. You further agree that any use of our Services constitutes an acceptance of these Terms. If you disagree with any part of these Terms, you must immediately discontinue your use of the Services.
If you do not meet the eligibility criteria outlined in these Terms, you are prohibited from accessing or using our Services.
2. Services Provided
Bangkok Air Ambulance provides air medical transportation services, including emergency medical evacuations, Emergency Visa assistance, medical air transfers, and related medical assistance.
- Service Scope Our services include medical evacuations, bed-to-bed transfers, and emergency support. While we strive to provide seamless care, factors such as weather, airspace restrictions, or unforeseen circumstances may affect flight availability.
- Medical Liability Our expert medical team ensures high standards of care. However, our services are supplementary to hospital treatments. We cannot be held responsible for pre-existing conditions or outcomes outside our control.
- Booking and Payment All bookings require full payment before service commencement. Cancellations may incur fees based on the timeline and costs already incurred.
- Emergency Visa Assistance We assist with urgent visa processing, but ultimate approval lies with relevant authorities.
- Liability Limitation Bangkok Air Ambulance is not liable for delays, cancellations, or damages resulting from third-party services or events beyond our control.
3. Registration and Personal Information
To access our Services, you may be required to provide personal and medical information during the registration process.
- Accuracy of Information: You agree to provide accurate, up-to-date, and complete information, including your personal details, medical history, and any relevant health conditions. This helps us provide the appropriate services and care.
- Data Usage: Your personal and medical information will be used to provide air ambulance services, coordination with medical professionals, billing, and related activities.
- Third-Party Providers: We may share your information with trusted third-party service providers who assist with the execution of our Services, such as hospitals, doctors, and payment processors.
4. Payment and Fees
By using our Services, you agree to pay all fees associated with the air ambulance services provided. Payment will be due as per the pricing structure agreed upon prior to service delivery.
- Fees: All fees for services will be disclosed to you at the time of booking. These fees may vary depending on the level of care required, location, distance, and other factors.
- Payment Methods: We accept various forms of payment, including credit cards, wire transfers, and other electronic payment methods. Payment is due at the time of booking unless otherwise arranged.
- Refunds: If you are unsatisfied with the Services, please contact us. Refunds are provided at the sole discretion of Bangkok Air Ambulance, depending on the circumstances of the service provided.
5. Use of the Website
Our website, bangkokairambulance.com, serves as a portal to access our Services. By accessing and using our website, you agree to comply with the following terms:
- Intellectual Property: The content on the website, including but not limited to text, images, logos, videos, and trademarks, is owned by Bangkok Air Ambulance or its licensors and is protected by intellectual property laws.
- Prohibited Use: You agree not to use our website for any unlawful or prohibited activities, including hacking, attempting to gain unauthorized access, or misusing our content.
6. Confidentiality and Data Security
We take the privacy and security of your personal and medical information seriously. We use industry-standard encryption and data protection practices to secure your data. However, no system is completely secure, and we cannot guarantee the absolute security of your information.
- Third-Party Services: Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of such external sites. We encourage you to review their privacy policies.
7. Limitation of Liability
Bangkok Air Ambulance is committed to providing quality services. However, we are not liable for any damages or losses arising from the use of our Services, including but not limited to:
- Medical Outcomes: We do not guarantee the success or outcome of any medical procedures or treatments provided during transport. We coordinate the transfer, but the medical team is responsible for patient care.
- Delays and Cancellations: We are not liable for any delays or cancellations due to unforeseen circumstances, including weather conditions, air traffic, or other external factors beyond our control.
- Indirect Damages: To the fullest extent allowed by law, we are not liable for any indirect, consequential, or incidental damages, including loss of business, profit, or goodwill.
8. Indemnity
You agree to indemnify, defend, and hold harmless Bangkok Air Ambulance, its affiliates, employees, contractors, agents, and partners from and against any and all claims, damages, losses, liabilities, expenses, or other costs arising directly or indirectly from your use of the Services, including but not limited to:
- Inaccurate or Misleading Information: If any information you provide during registration, booking, or any other interaction with us is false, incomplete, misleading, or otherwise inaccurate.
- Violation of Terms: If you breach, fail to comply with, or violate any provision of these Terms, applicable laws, regulations, or third-party rights during your use of the Services.
- Third-Party Claims: If your actions, omissions, or conduct result in claims, lawsuits, or demands from any third party, including but not limited to those arising from your use of the Services or from any dispute relating to the medical transport.
This indemnity obligation will survive the termination of these Terms and continue indefinitely. By accepting these Terms, you acknowledge and agree to bear full responsibility for any liabilities arising as a result of your actions or omissions.
9. Termination
Bangkok Air Ambulance reserves the right to terminate your access to our Services at any time for any reason, including but not limited to:
- Breach of Terms: If you violate any of the provisions in these Terms.
- Non-payment: If you fail to pay for the Services or provide accurate billing information.
- Misuse of Services: If your use of our Services disrupts operations or violates applicable laws.
Upon termination, you will no longer be permitted to access or use our Services, but any accrued obligations or liabilities will remain in effect.
10. Governing Law and Dispute Resolution
These Terms and the use of our Services are governed by the laws of Thailand. Any disputes arising from or in connection with these Terms shall be resolved exclusively in the courts of Thailand.
11. Changes to Terms
Bangkok Air Ambulance reserves the right to modify or update these Terms at any time. Any changes will be posted on our website with an updated effective date. We recommend that you review these Terms periodically to stay informed about any updates.
12. Contact Information
If you have any questions or concerns regarding these Terms, please contact us:
Bangkok Air Ambulance
Email: bangkokairambulance@gmail.com
Phone: 01897973888, 01897973897
Website: bangkokairambulance.com
Location: Ambassador Hotel, 171 Soi Sukhumvit 11, Khwaeng Khlong Toei Nuea, Watthana, Bangkok 10110, Thailand
By using our Services, you agree to these Terms and Conditions. Thank you for choosing Bangkok Air Ambulance for your medical transport needs.